Returns & Exchange Policy

At MM Schoolwear, we strive to provide high-quality school uniforms to our customers. We understand that sometimes items may not meet your expectations, and we aim to make the returns process as smooth as possible. This returns policy outlines the conditions under which returns and exchanges can be made, in compliance with UK law.

Consumer Rights

Under the Consumer Rights Act 2015, you have the right to return items that are faulty or not as described. Additionally, you have the right to change your mind and cancel your purchase within 14 days of receiving your order, provided the items are in their original condition.

Returns Process

1. Eligibility for Returns

2. Non-Returnable Items Due to hygiene reasons, the following items are non-returnable:

Underwear and Socks: For health and hygiene reasons, once these items have been opened or tried on, they cannot be returned.
Swimwear: Items such as swim shorts or swimsuits cannot be returned if the hygiene strip has been removed or if they have been worn.
Personalised Items: Any item that has been customised or personalised (e.g., name embroidery) including items that have been tailored or altered by you is non-returnable unless faulty.

3. Return Procedure

To initiate a return, please contact our customer service team at sales@mmschoolwear.com / 0208 058 7553 to receive a Returns Authorisation Number (RAN).
Pack the item securely in the original packaging, including all tags and accessories.
Clearly write the RAN on the outside of the package.
Ship the return to the address provided by our customer service team. The cost of return is to be borne by the customer, we recommend using a trackable shipping service to ensure your return is received as we do not accept any responsibility for returned goods until they have been confirmed as received at our warehouse.

4. Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund or exchange within 14 days.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3-5 working days for the refund to appear in your account.
If you are exchanging an item, the new item will be shipped to you for an additional cost to cover postage (subject to stock availability).
In-Store Exchanges: Online purchases can also be exchanged or returned in-store within 30 days, provided you present your receipt, for no additional cost.

Faulty or Incorrect Items

If you receive an item that is faulty or not as described, please contact us within 30 days of receipt. We will offer a full refund or exchange, including any delivery charges incurred. To initiate this process, please follow the return procedure outlined above, and ensure to include details of the fault or error.

Damaged Items

In the unlikely event that your item arrives damaged, please notify us within 48 hours of receipt. We will arrange for a replacement or refund, including return shipping costs.

Cancellation Policy

You have the right to cancel your order for any reason within 14 days of receiving the goods. To cancel your order:

Notify us via email at sales@mmschoolwear.com or call 0208 058 7553.
Ensure the items are returned in their original condition, following the return procedure.

Contact Information

If you have any questions about our returns policy or need assistance, please contact our customer service team:

Email: sales@mmschoolwear.com
Phone: 0208 058 7553
Address: MM Schoolwear. 795 Field End Road, Ruislip. HA4 0QL

Changes to This Policy

We reserve the right to update this returns policy at any time. Any changes will be reflected on our website, and customers will be notified of significant amendments via email. Thank you for shopping at MM Schoolwear! We appreciate your business and are here to help with any concerns you may have.